DHL 24 web portal
Complex customer service online
Behind every leading physical services provider, there is a lesser-known team of IT specialists, who keep things moving to ensure the provider of a top-class working environment. 3e powers a complex customer-service web portal, used as a main point of contact for most private and corporate DHL Parcel customers in Poland. The website integrates a number of different internal DHL IT platforms and services, many of which were also written and are continually maintained by the 3e team.
Dhl24.com.pl is Poland’s main hub for providing access to the services of DHL Parcel, a part of Deutsche Post DHL Group, a leading international postal and logistics company. It offers access to a wide range of DHL services for private customers, the main functionalities of the website are however designed for business customers, processing wholesale amounts of parcels.
The website is maintained and developed by 3e Software House, beginning in 2007, when we were hired by DHL Parcel management team to take over and expand the existing DHL web ordering application. Since then we’ve continually accompanied the dynamic growth of DHL Parcel services in Poland, developing and adjusting the complex business logic of the application according to client’s current needs. Our work has also included frontdend, backoffice and backend tools, and integration with DHL internal databases business management applications.