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We offer comprehensive system maintenance services, which include: post-implementation support, technical supervision with guaranteed repair times (SLA), as well as custom solutions for hosting and server administration, server virtualization and cloud computing.

Post-deployment support

The purpose of post-deployment support is to provide continuous technical support after system deployment. Such service includes ongoing work based on current needs (e.g. minor improvements, adaptations to changing conditions, etc.). A fixed pool of hours in a month is reserved for these actions.

The most important aspects of the service:

  • Short response time (including applications under warranty)
  • Response up to 48 hours (usually on the day of the request)
  • Simplifying the order acceptance procedure
  • System for the registration and reporting of requests
  • Dedicated account representative, who is directly responsible for the processing of current orders
  • Ongoing support for the operation and use of the system, consultations
  • Capability of cyclic execution of automated testing
  • Rapid implementation of small tasks not directly related to system operations
  • Lower hourly rates beyond block hours

SLA

We provide support with guaranteed service level SLA (Service Level Agreement). This service is aimed at ensuring the continued performance of key business processes. These processes are carried out mostly by the IT infrastructure, which consists of applications and devices. SLA defines the required response times (the maximum time after which specialists begin working on the incident), incident resolution times (e.g. restoring the availability of the application) and the amount of contractual penalties for failure to comply with these parameters.

The services provided under the SLA include:

  • Providing the ability to report incidents (including errors) through the system of report registration
  • The guaranteed availability of specialists who are ready and able to solve the reported incidents within the specified timeframe
  • Ensuring the availability of technical support via telephone (hotline) for applications, providing consultations on the operation of the system
  • System monitoring (measuring availability and performance, enabling the detection of performance losses before users notice them)

Key benefits:

  • Maintaining process continuity
  • Maintaining current knowledge about the system, updating of documentation
  • Creating and maintaining automatic test engines – this allows for immediate response to any irregularities and the monitoring of possible threats (such as possible overloading of the system)

We invite you to read the article SLA – guaranteed reliability or an unnecessary expense?

Hosting and administration

We offer custom solutions for hosting and server administration, server virtualization and cloud computing.

We not only create dedicated applications, but also maintain and host them (including administration). We host systems both made by ourselves and those created by other suppliers.

We have strong experience in the following areas:

  • Linux server administration (Debian, Fedora and others)
  • Centralized logging and authentication engines in Linux systems based on LDAP
  • Xen and VMware virtualization (including paravirtualization), the support of virtual servers in the cloud (Amazon EC2, etc.)
  • Setting up Postfix and Courier mail servers, including advanced multi-server configurations. We also configure solutions with a custom mail delivery engine (e.g. a script which adds records to the database)
  • Creating hosting environments for Web solutions with high performance and security
  • Deployment and configuration of applications and webpage serving environments: Apache, Ngix, caching proxy, Memcached
  • VPN configuration (SSL-VPN openVPN and IPSec based on dedicated devices)
  • Optimization of the overall solution
  • Setting up of a cloud solution (cloud computing)
  • Ensuring full compliance with the requirements of the Inspector General for Personal Data Protection
  • Setting up environments for continuous integration and code repositories (Subversion)
  • Installation and configuration of Oracle, MySQL, PostgreSQL databases
  • Configuration of MySQL replication in real time between servers for backup or load balancing
  • Installation and configuration of the JBoss/Tomcat/Jetty application server
  • The use of MongoDB document databases

We can also perform advanced performance testing of your existing solutions. We can simulate a high volume of traffic in tests through the use of cloud computing. If your systems require a custom infrastructure, when, for example, your solution operates in a client-server model or requires e.g. Oracle database or J2EE or has to withstand a gigantic load or store large amounts of data – we will be able to offer an interesting solution for you.