pl
DHL

DHL 24 web portal for complex customer service

2020-01-07 DHL

Behind every leading physical services provider there is a lesser known team of IT specialists, who keep the things moving to ensure the provider of a  top-class working environment. 3e powers a complex customer-service web portal, used as a main point of contact for most private and corporate DHL Parcel customers in Poland. The website integrates a number of different internal DHL IT platforms and services, many of which were also written and are continually maintained by the 3e team.

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DHL Parcel Shop Manager

2019-12-18 DHL
DHL Parcel Shop Manager

Our client, DHL Parcel Poland, a part of Deutsche Post DHL Group, a leading international postal and logistics company, commissioned us to produce an application that would enable the company to expand their network beyond company-owned service points. It’s Parcel Shop Manager application that plugs many different shops: Żabka, Freshmarket, Relay, Inmedio, 1 Minute (as well as private service points) into DHL’s delivery network, enabling their post office superpowers.

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DHL Online Supplies Ordering

2017-08-31 DHL
DHL Online Supplies Ordering

Online Supplies Ordering System was originally created by us for DHL Netherlands branch in 2016. Since then we have implemented this solution in the UK and France. We are currently working on implementations in more countries.

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DHL Desktop Event Dispatcher

2017-01-14 DHL
DHL Desktop Event Dispatcher

DED system is the newest Delphi system created and maintained by 3e. It works as a dispatcher for other systems ensuring the integration of various applications running on the workstation of CS operator. Its main purpose is to improve/boost CS consultants work. Thanks to this solution the motion waste with its root cause in switching between systems in order to filter data or to perform certain actions has been eliminated.

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DHL Central Dispatch

2016-11-03 DHL
DHL Central Dispatch

Central Dispatch System is one of the key solutions used to support a process of order execution in DHL Express. The main objective of the system is to allocate orders to couriers working in a different/separate geographic area.

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DHL Customer Handling

2016-07-15 DHL
DHL Customer Handling

Customer Handling System for DHL Express is one of the core tools used to process orders for domestic consignments in the company. It is being used by Call Center Operators while receiving/accepting/processing orders.

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DHL Customer Service

2016-05-25 DHL
DHL Customer Service

COK System for DHL Express is one of a few core tools used by DHL to process client’s reclaims.

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General Data Protection Regulation

I agree to and accept that 3e sp. jawna will collect, make automatic decisions about, analyze and catalog information about Internet electronic addresses which have connected with the device I have used, information about the type of the device I have used, including the type and version of software installed on the device, for the purpose of determining my Internet activities (the user profile). Automatic decision-making does not involve sensitive data. The agreement is in force for the period when it is legally binding, or until a Party withdraws from the agreement. Withdrawing from the agreement shall result in removing the user’s profile.