DHL Customer Service

2016-05-25 DHL

COK System for DHL Express is one of a few core tools used by DHL to process client’s reclaims.

Application main features:

  • Accepting applications from clients
  • Recording of complaints and collecting data for processing complaints
  • Automatic generation of letters of complaint on the basis of predefined templates
  • Automated data exchange with the Insurer
  • Defined different paths of processing the complaint; depending on the selected parameters and other established criteria
  • Sending e-mail notifications to clients
  • Integration with online service
  • Extended reporting system

COK System is being used by hundreds of users daily from all over the Poland.

3e now supports this System (according to SLA agreement) and implements changes ordered by the business (CR).